Not a huge crisis and I called Yakima customer service and they file a ticket citing this issue. Been using this for a month and everything is loud and clear. Still sore about the actual look of the product vs the price. They could sell these at several times their current price point and they still would be good value for money. I am in LOVE! So I am returning them and continuing to look for ones that actually work and cost less than the $249 that Bose is asking for theirs. Not sure if these are sized properly for woman. Not worth $106. They still looked great and were comfy so it really didnt matter. Unbelievably disappointed in the quality especially because it is selling for $140 in the storesAmazon was great with the return process.