connector? was bent inward. Im really careful with the cords, so my best guess is that this was a manufacturing defect. I walk miles in mine and they rinse up like new. Love this, wil be ordering a couple more to have in different places I use them. Highly recommend for any heavy walking you might be doing at theme parks. At least give me a full back. Also not multi-point (like all my other JBL speakers), admittedly I did assume that, but its very disappointing (so need to disconnected from laptop so theyll reconnect to phone) and vice versa. But its just as solid, the led light functions the same, uses the same colors. I tried them on and they were too large, too wide. My seven year old helped her daddy put it together.