The arch support was way too high. No, its just sold cheap because its cheap. We are sorry for the inconvenience this may have caused you. I, Giorno Giovanna, have purchased this item. I did that, and it fixed. ok I purchased Two of these at different timesthey just rockuse them everyday past two years and I have had no problems running on batteries for hours daily without charging for days. Shipping took about two weeks, but these shoes did come in great condition without issue. I came back to these. Great definition for video calls. It was a little loose around the heel, but these shoes come with heel grips and gel toe inserts, and it fit perfectly once those were in place.