Youre just out of luck. I bought two pair of these and wrote the company and they didnt respond DON;T waste your time. I love how these are I love the fact that you can change the color they fit very well in your ear with them on your EarPods I give this a five star So, 10 months later and over 1000 hours of gaming with this headset, its still a pleasure to use. Brightens up the room nicely. It’s a simple set up that works very well after a bit of time getting used to it. Look into waist beads that have more customizable options. I just ordered my second set to have two pulleys! The fit of the shoe is just right, however it makes me wonder if the product is authentic or is it a fake as one of the shoes (right shoe) is deformed and you can see the edge where it was glued in the front toe box and it makes it look very bad will try to fix the creases with some heat maybe it will help as the colour and design is beautiful and overall these runners would be stunning, its just a shame that it was made very poorly Works beautifully with X-Plane 11 on the Mac.