Pelz charge for returns. Not a cheap box however. Im a semi-pro mix engineer and musician and know them very well. It would give 5stars. Love, love the support and texture. So soft and comfortable to wear. The sound and the bass that it gives out is amazing. Im buying another pair for my boat. However, I would caution against getting the 710n headphones. Now I just make sure to center phone with corner band just above button.