WE are going to try to repair the shoes on our own because my daughter loves them. I’m happy with the sound quality but I’m not convinced on the noise canceling feature, I could still hear the dog barking at the vacuum, but couldn’t hear the vacuum (the dog was like 2 feet from me. I read a ton of reviews beforehand, and it saved me getting him the wrong size. They fit well on wide feet and are very confortable. There were some minimal cracks, but overall, nothing too noticeable. Comfort is their best quality - first pair of over ear headphones I can wear for hours. One last thing: order yours half a size too big or they may be a tad to small for you. This has been my experience with all buds and I typically use a headset for calls. I normally wear anything between a size 8 or 9. He isn’t hard on shoes it’s just his work conditions.