Even if theyre willing to replace this one, I definitely do not plan on purchasing any of their wireless products again. The bag has velcro on the back, so it sticks to the case & doesnt move around. Ive been through two pairs of the Detroit which both started coming apart within the first few months. They arrived very nicely sealed in small plastic bags. I bought 3 more if u dont wanna noise buy now good good good nice nice nice nice So size up by like a half size. I was initially hesitant to buy this as thought my child might still be too small (average size 21month old) but he was totally fine and absolutely loved it. I love these headphones, this is my second pair as my first got stolen. The curved bottom fit my MIM telecaster perfectly. They stopped making kids wide shoes so we were excited to find some on Amazon, thinking they were old models.