Installing it is a struggle, the base material maybe a little bit on the thick side making it difficult to fit in the post or ribs. Need to continue my search to find out how to ask for an exchange. I ended up pulling it all out. I was actually afraid I was going to hurt myself at first because of the slipping and was going to return the shoes. **One note is check your headset volume on your Xbox settings BC its default to 1/2 volume. Noch ein Wort zur Akkuleistung. These are really nice for workouts. Bought this for my 17yr old daughter (she loves gaming! Further, the logo is off-center and the k-cups are over pressured, like they were filled below sea level. I did not like that it did not connect to my actual phones SMS messages or call notifications.