For this issue, we are sincerely sorry for the trouble caused to you. I did not even get to take them out of the box first. I am not sure what the rules are for products like this, but it seems wrong to me. I was frantically going through the whole house looking for my keys! But its probably not enough to return as a fault. And the bass doesnt go away even at the lowest "bass reducer" setting on iPad. We have been on rough terrain and the phone doesnt move at all. For gaming, I am able to hear distinct footsteps and ambient noises in shooters that I previously could not and voices from the chats of other players are crisp and clear. Heißt: Wenn ich meinen Arm mit der Apple Watch entweder nach vorne ausstrecke (macht man beim Schwimmen ja eher regelmäßig :-/) oder ca. It arrived on time, was exactly as described and was packaged beautifully.