Well done guys and thank you! I chose to keep the little dips to the inside for a better fit around the poles of the unit. There was some back and forth, but they agreed to replace the shoes and will send me the replacements as soon as I send them a picture proving I made the shoes unwearable. I still wear them now I am back! Would I recommend it? DEFINITELY. My son wore his shoes for 1 month and the toe strap broke. This is by far the most comfortable slippers i ever had, they fit perfectly, very cute and warm. I will update review when I learn how well this rack carries the weight. I bought this as a gift for my nephew. Bought these shoes for my husband.