Their followup actions sell me on customer satisfaction guarantees. No support, but, has a nice feeling fabric on the footbed and the red (red orange really) is cheerful. I returned ans purchased a Large and it it very snug, the way a waist trainer should be. Okay, listen, Gildan hoodies are ALWAYS a size small, always, or at least damn near always. For anyone who bought these 3+ years ago, you will not be happy with the latest product. The foot bed feels more hard, less pliable and "plasticy" as compared to the softer, rubbery feel of the first pair. It has great sound quality if only the buds would stay firm in my ears. First, because all outside noise is blocked out, there is no need to turn up the volume, saving battery and your ears. CAP has one that costs $200 that has weight plate posts on both sides but again, does it really? This one had the damn picture of two and it only has one. I expected the noise canceling to be much better although it is good you still here quite a bit of ambient noise.