Contacted their customer service for a possible RMA and have not had a reply yet. I was really surprised by these shoes. Están muy cómodos e incluso calentitos (perfecto para invierno), pedí una talla más grande a la mía por las sugerencias y eran ciertas, vienen más pequeños. Insgesamt wirklich sehr schickes Sommerkleid für diesen Preis. For the first 5 boxes or so, I thought each unit had two doorsIt fit most pumps and ankle boots. None of these have any writing on them, which I think is pretty cool. Mauro VE I bought insert supports fir his workbooks, which worked great. When I cant find her I know where to look, lol. I hope the fit is better.