For the price, I was not expecting this quality of sound and build. We ordered several of these in various styles for our group and all of them were exactly as pictured. Took me about a half hour. Also my feet swell sometimes by end of the day so it works 5mm jack when turned off, but they sound awful with murky recessed mids. My husband installed it in about 5 minutes, looks great on our wall as it is not too bulky. They r VERY painful in the arch to walk in but I thought it was just because the support I needed I wasn’t used to, so I kept trying. Definately worth the money and will continue to buy! -Functions by touch would require a bit of practise as it is very responsive but you will get used to it. If it keeps happening but no with other USB devices, then best to return them.