A shame as Ive been wearing Teva for some 20 years. If you buy this product, treat it as EXTREMELY FRAGILE. I love these books. I usually buy them in the grocery store where this would be noticeable but right now Amazon is easier But some of the pods in the container broke and spilled on to the outside of the plastic container creating a mess. Got a pair for my husband also. We were super excited for these boots because we knew they could be used in the rain and in the snow, but I should have read a bit more of the reviews to know the boots were a size off. I even wore it while floating in the ocean. I wanted a way to transport my daughters’ bikes to parks or friends’ houses. This was super easy - took it out the box and plugged it in. Right, customer service is brilliant , dont hesitate to contact them, they seem so eager to help and put things right.